Returns & Exchanges

At The Essence Vault, we want you to be completely satisfied with your fragrance journey. If your scent isn't the perfect match, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Ensure the fragrance bottles are securely packed in their original packaging to prevent damage during transit; we recommend using the original shipping box.

3

Ship It Back

Print your prepaid shipping label provided by the portal and drop your package off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund to your original payment method or ship out your new selection within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing